Flight Statistics (since 1/1/2009)

Wednesday, June 16, 2010

How to treat your customers when things go wrong

Hope to leave soon, after 8! Hours at DTW. Should be home in bed just after 3 am


Note: As we deplaned, we received a coupon for the inconvenience, valid for 10,000 SkyMiles or $100. Now that is Customer Service! All passengers received this bonus!.

Extra Note: A week later a nice letter from Delta informaing that they had also added another 15,000 miles to my account, for the inconvenience. Delta, you really know how to treat your Elite customers well when things go wrong. Big KUDOS to you!

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