Tumi case repair

A few weeks ago, I noticed one of the zippers on my 12 year old Tumi briefcase starting to 'unravel'. Taking the advantage of working at home for a couple of weeks, I took the bag into the local Bags & Baggage store, who are listed on the Tumi site as official repair agents. I have taken this and my suitcase for repairs on a number of occasions, and even with expedited processing, it takes 3-4 weeks before it is returned. This time I was very pleased to receive my bag back in just over a week, and even better, it was delivered directly to my home address. Kudos to B&B for such speedy service.